Frequently Asked Questions

The answers
you need.

A clear overview of how we work, from becoming a wholesale customer to placing an order, arranging shipping and managing international purchases.

Clarity. Process. Partnership.

Straightforward answers for wholesale buyers.

We believe a strong business relationship starts with clarity. Below you will find the information most commonly requested by our wholesale customers, from purchasing requirements and order procedures to shipping, payment and international logistics.

Echo Fragrances is a wholesale fragrance distributor serving resellers and business buyers. A membership is not required to purchase from us, but orders must be placed for legitimate business or resale purposes.

For businesses located in the United States, we require your Tax ID, company name and phone number.

For businesses located outside the United States, a Tax ID is not required. Your company name and phone number are sufficient to begin the purchasing process.

Our minimum order value is $2,500 USD, with a minimum purchase of 12 pieces per item.

Our wholesale ordering process is designed to be clear and supported by a dedicated sales representative.

  • Start with your information. Complete our contact form with your business details and purchasing requirements.
  • Connect with our sales team. Once we receive your information, one of our agents will contact you.
  • Build and confirm your order. Select the products and quantities you require. Our team will review the order and confirm availability.
  • Receive your Sales Quote. Once your order is confirmed, we will issue a Sales Quote containing the details of your purchase and payment amount.
  • Complete payment and prepare for dispatch. After payment is received, your order will be prepared, securely packed and confirmed ready for shipment.
Your order will be ready for dispatch within 4–6 labor days after payment is received. A carrier arranged by the customer will pick up the order from our facility.

Yes. We offer volume-based pricing and tiered discounts according to the quantity purchased. For larger orders, our sales team can provide pricing based on the specific volume and requirements of your purchase.

At this time, wholesale orders can be paid exclusively by wire transfer. We do not currently accept credit card payments.

No. Shipping charges are separate from product prices.

For international orders, any applicable customs duties, taxes or import fees are the responsibility of the customer.

No. Echo Fragrances operates strictly as a wholesale distributor. We do not sell directly on Amazon or Walmart.

Our model is built to support our wholesale customers rather than compete with them in the retail marketplace.

Need assistance?

We’re here to help.

If you have a question or simply need to leave us a message, our customer service team will be happy to assist you while your sales representative gets in touch with you.

Contact us